Jim and his team at Ward's have always greeted me by name and they've tried their best to get me in and out as quickly as possible.  That's why I followed them to Monrovia after they left Pasadena. -John N.

We have been customers with Ward Service Auto Repair for  awhile. The staff are honest, friendly and do great work. -Megan E.

We have been taking our cars to Ward's Auto Service for some time.  Repairs are fully explained and a estimate is given at the time you bring in your car.  If there is something else discovered, they will call you and explain any additional problem to get the consent to go ahead with the work.  This team is always friendly and provides honest service. We would never take our cars anywhere but Ward's. -Anne K.

I absolutely have my go to place for smog checks, repairs, or any type of auto needs with my car. Today was my second experience with Ward Service Auto Repair in Monrovia. I arrived with my 18 month old son for a smog check. Terry was friendly and sweet towards my son. Once she learned that he loves cars, she said he could play with anything in the waiting room with the exception of the antique item kept out of reach. He had a blast in their waiting room, which has toys, seating, a TV and a large area for my son to run around in. From then on, Terry brought all paperwork in to me instead of having me return to the counter because she was concerned about the noise level of the repairs and the fumes for my son. I greatly appreciated that! Then she even had the car pulled out to a more convenient spot so that he wouldn't be exposed again. Very thoughtful! -Kristine R.

We have been Ward customers for over thirty years and wouldn't think of taking our cars anywhere else. The crew at Ward's are honest and thorough, they do excellent work and are really nice people. Also, they are strong supporters in their community. -Kathie & Alan F.

We've been using Wards service for over 15 years now, if that doesn't tell you how good they are, I'd like to add that we drove 240 mile round trip to Wards at truck service times when we moved to Eastern Mojave Desert for 12 of those years. We've never had any problem with any of their work on either of our vehicles. Recently my husband was diagnosed with cancer and at when the cars needed to be serviced. The guys at Wards came to our home to get the trucks, serviced them, and brought them back to our home; I never had to leave my husbands side. Jim even popped in and wished my husband some nice words which made my husbands day. He took the truck and got it washed after dirty desert roads from moving back here, encrusted it with filth.  Once I thought I heard the windshield making noises like it was loose and he drove with me until we heard the strange sound. What other auto service would have the patience to do that? Ward's people treat their customers like family. -Claudia B. 

I have been a customer at Ward Service for over twenty years and am very happy with their service. It is a family owned and run business and they will bend over backwards to keep their customers happy.  My only criticism is that by mid morning, the free coffee is way past it's prime! -Dave T.

My wife and I have been taking our cars to Ward Service since we moved to Southern California and have received great service for over 20 years now. Back when we drove older cars, Wards kept them safely running and offered good advice when we asked if it was worth it to keep something going or if it was time to get a new car. Now that we have new cars, Wards maintains them well and keeps an eye out for problems. When Ward's says something needs to be done, I completely trust that it's necessary and will be done at a fair price.
Look, I'm sure you can find a cheaper auto shop, but when you consider the quality of work, the friendly and accommodating staff, and peace of mind knowing your car was serviced correctly; Wards Service is a very good deal. -Robert O.